Company Profile

WorkHub is a membership-based coworking company that offers shared workspace for freelancers, small businesses, startups and anyone dreaming of an amenity-rich and affordable professional work environment in East Texas. Our mission is to use our space as a service to build community, connection, and businesses.

Job Scope

The Community Operations Manager supports the development and day-to-day operations of WorkHub, while also serving as a ground control for all teams that deliver services within the space. Responsibilities vary from project management and execution to gathering data and analytics, expense tracking and monthly reports, member relationship management, vendor management, coordination and communication to all internal and external stakeholders.

Operations and Community Responsibilities

Manage day-to-day operations to ensure a positive member experience and develop operating efficiencies. Day-to-day operations include but are not limited to:

  • Project manage key initiatives related to enhancing community experience, creating operating efficiencies and/or incremental revenue streams
  • Communication with current and potential members to drive engagement within the WorkHub Community and services offered
  • Vendor management
  • Liaison with facilities team
  • New member onboarding: working with logistics and new members
  • Consumable management: managing inventory stock levels, ordering consumables
  • Train other Community Associates to conduct tours, walkthroughs and prepare reports for those occasions when you are not able to do so

In addition to day-to-day responsibilities, this individual will play a key role in building out the operational framework of the space. This includes:

  • Develop standard operating procedures
  • Create operating expense efficiencies
  • Develop and implement best practices for streamlining software integration used to operate the space and build member relationships

Skills Required

  • Outstanding customer service and hospitality skills
  • 1-2 years minimum operations experience and/or project management experience is a plus
  • Strong interpersonal skills including experience building and maintaining relationships with a diverse network of individuals and organizations
  • Excellent verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Self-starter and fast learner
  • Ability to solve problems with innovative thinking
  • Ability to work well with a great deal of autonomy
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

General WorkHub Staff Responsibilities

  • Learning all software systems (Office R&D, Ezeep, Kisi, and CRM system)
  • Providing tours and signed up new members
  • Making coffee
  • Keeping the space clean and neat
  • Booking conference rooms and event space for members & non-members
  • Covering the front desk
  • Cover evening and/or weekend events

To apply submit your resume to careers@workhubtyler.com.
Email subject title: Resume_OperationsManager_{LastName}.